Terms of Service

Please read these Terms of Service (“terms”) carefully before ordering a report. Gridcap (“we”, “us”, “our”) is a trading name of Alan P. You can contact us at support@gridcap.co.uk. These terms apply when you order a Gridcap report, and you accept them by ticking the box at checkout before you pay. Clauses 2.5 and 2.6 describe the separate £195 workplace / commercial EV supply check. You can print or save this page to keep a copy.

1. About us

Gridcap is a trading name of Alan Pope, a sole trader, of Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom. Email: support@gridcap.co.uk. We are not registered for VAT, so no VAT is charged. These terms were last updated on 23 October 2026 (version 2026-10-23).

2. What a Gridcap report is, and what it is not

2.1 A Gridcap report is an automated desktop calculation. Our software applies the method described on our website, based on the version of ENA EREC G100 stated on the report, to the figures you enter. No person reviews your inputs or your report before it is sent.

2.2 A Gridcap report is not: (a) a site survey or inspection; (b) an electrical design, a maximum demand assessment under BS 7671, or a certificate of any kind; (c) professional engineering, legal or financial advice about your site; or (d) a decision, offer or approval from any network operator.

2.3 Purpose. The report is intended only to help you prepare supporting information for a connection application or notification to a network operator in Great Britain, and to help you decide whether to look into load management further. Do not rely on it alone when buying equipment, signing contracts or starting work. A competent person must first check the figures on site (see clause 3).

2.4 Standards change. The report reflects the standard and network operator processes as we understood them on its issue date. We do not update reports we have already issued.

2.5 The £195 workplace check. The workplace / commercial EV supply check is a different product from the automated £49 report in clauses 2.1 to 2.4. It is done for you, for one site. It costs £195. We are not registered for VAT, so no VAT is charged. You pay by card through a Stripe Payment Link. After you pay, you email the inputs for that one site. A person reviews those inputs, and the check is fulfilled by hand. You receive a short 1 to 2 page note with the likely DNO route and the evidence their installer needs, plus the same calculation pack as the £49 report. Where the existing peak comes from half-hourly data, a peak margin is applied. We aim for the same working day or the next working day once the inputs are in.

2.6 The £195 check is not the automated £49 report. Clause 2.1 still applies to that report: no person reviews it before it is sent. The £195 check does not include a site visit, logger hire, designing the ALM kit, submitting anything to the DNO, or a guarantee of approval. The DNO makes its own decision. Generation is flagged as G98 or G99 only. This is not a full G99 study.

3. Your responsibilities (accuracy of inputs)

3.1 You are responsible for making sure that everything you enter is accurate and complete, including supply type, fuse rating, agreed import capacity, existing demand, equipment ratings, postcode and MPAN. The report is only as accurate as those figures. We do not check them.

3.2 Before the report is sent to a network operator, or used to make installation or purchasing decisions, you must make sure that a suitably qualified, registered competent person (for example NICEIC or NAPIT registered):

• checks the existing maximum demand and all assumed loads on site;
• inspects the condition and rating of the cut-out and metering equipment;
• confirms the installation will comply with BS 7671 and the relevant ENA Engineering Recommendations; and
• completes the installer declaration in the report.

3.3 If you are not the installer, you are responsible for giving the report to your installer and making sure these checks are carried out.

4. The network operator makes the final decision

The relevant DNO or IDNO alone decides whether, and on what terms, your connection, load-management scheme or equipment may be connected. It may reach a different conclusion from the report, ask for more information, set conditions or require a supply upgrade. A green or amber result is not a prediction or guarantee of the network operator's decision. We are not responsible for a network operator's decisions, timescales or charges.

5. Who can rely on the report

The report is prepared for the person who ordered it (and, if you ordered for a business, that business). You may share it with the network operator, your installer, and your client, landlord or tenant for the purpose in clause 2.3, but that does not make them our customers. Unless we agree otherwise in writing, we do not accept responsibility to anyone other than you for the report, except for liability that clause 6.1 says we do not limit. No one else has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

6. Our liability to everyone, and to business customers

6.1 What we do not limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit or exclude.

6.2 What we are not responsible for. We are not responsible for loss caused by: inaccurate or incomplete information you entered; failure to carry out the checks in clause 3; the design, installation or commissioning of any equipment; decisions of a network operator; or using the report for anything other than the purpose in clause 2.3.

If you buy for business purposes (for your trade, business, craft or profession):

6.3 Subject to clause 6.1, we will not be liable to you for any loss of profit, revenue, business, contracts or anticipated savings, or for any indirect or consequential loss, however it arises.

6.4 Subject to clause 6.1, our total liability to you for all claims arising out of or in connection with any report, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the price you paid for that report and (b) £500.

6.5 These limits reflect that reports are automated, sold for a low fixed price and based entirely on your inputs, and that you are better placed to check the figures on site and to insure your project.

7. If you are a consumer

7.1 Your legal rights. If your report is faulty, not as described, or not prepared with reasonable care and skill, the law gives you rights. You can ask us to correct and reissue it. If we can't, or don't within a reasonable time, you can get a refund (full or partial). These rights are in addition to anything in these terms. Citizens Advice can tell you more about your rights.

7.2 Our responsibility for loss. If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if we and you both knew it might happen when you ordered.

7.3 Business losses. If you use the report for a business purpose, we are not liable to you for loss of profit, loss of business, business interruption or loss of business opportunity.

8. Payment, cancellation and refunds

8.1 Price and payment. A report costs £49. We are not registered for VAT, so no VAT is charged. You pay by card at checkout, through our payment provider Stripe, before your report is generated. We generate and email your report once your payment is confirmed.

8.2 Cancellation. If you are a consumer, you normally have 14 days after ordering to cancel. Because the report is digital content that we generate and email straight away, you lose this right once we start generating your report, provided that at checkout you asked us to start immediately and confirmed you understood that you would lose the right to cancel. We will confirm your request in your order confirmation email.

8.3 This does not affect your rights under clause 7 if the report is faulty or not as described. If your report doesn't arrive within 24 hours, contact us and we will resend it or give you a full refund.

9. Governing law and courts

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you keep any mandatory protections of the law where you live.

10. Complaints

If you are unhappy, email support@gridcap.co.uk. We will acknowledge within 5 working days and aim to respond fully within 14 days.